The Washington Self Storage Association PRESENTS

The SSA Managers Certification Course (MCC)
Sales & Human Relations & Module

Monday, June 12, 2006, 8:00 AM - 12:00 PM
Vancouver Hilton, Vancouver, WA

REGISTRATION DEADLINE IS JUNE 2, 2006
DON'T BE LEFT OUT! MANAGERS NATIONWIDE ARE COMPLETING THIS COURSE.

Click Here to Register

TAKE ADVANTAGE OF OUTSTANDING NATIONAL MANAGER EDUCATION ONLY A DRIVE AWAY!
The Washington Self Storage Association is pleased to host this SSA MCC class in Sales & Human Relations, a keystone component of SSA's four- module Managers Certification Course (MCC).

This Course Module is a Step toward Receiving
the Prestigious SSA Certified Self Storage Manager (CSSM) Designation
This class is one module of four - Operations, Sales/Human Relations, Legal Issues, and Financial Management - offered on an ongoing basis at various locations around the country. The modules may be taken in any order and at any of the course locations. Those who complete all four modules of the course are eligible to take the exam required for certification. Those who pass the exam receive a diploma for their completion of the course and may register as candidates for the SSA Certified Self Storage Manager (CSSM) designation, the industry's most valued and prestigious certification.

PROGRAM CONTENT: MCC SALES & HUMAN RELATIONS MODULE

7:15 - 7:55 AM- CLASS CHECK-IN
8:00 AM - 12:00 NOON MCC SALES/HR MODULE
This module focuses on the broad issue of human relations, and in particular on effective sales skills and the manager's critical role in the overall success in marketing the facility.

WHAT YOU WILL LEARN:

• Effective sales skills
• The manager's critical role in marketing the facility
• The selling factors of curb appeal and a professional work environment
• How to make customer service a major key to success
• Telephone sales and marketing methods that get results
• Supervising temporary staff
• Legal limits in advertising self storage
• Networking and community involvement to improve your sales success

Faculty: Carol Mixon Krendl
An MCC senior faculty member and industry leader with over twenty years of industry and training experience. The owner of Skilcheck Services, which specializes in consulting, training, management and mystery shopping, Krendl has been involved with self storage since 1984, during which time she was a corporate trainer for a self-storage developer with 69 properties. Since then, she has been involved with the management and development of over 130 self storage properties internationally. She has written a number of self storage manuals, as well as numerous articles for the major self storage industry publications. Active in industry leadership, she has served on the SSA Board of Directors and as vice president of the California Self Storage Association.

Location: Vancouver Hilton
301 West 6th St., Vancouver, WA, 98660
Room Reservations: 360 993 4500

Click Here to Register

*Speakers and times are subject to change.